New GDV Driven By Member Experience

When Tom Lyons, Global Connections Inc. President and CEO, started the Global Discovery Vacations program in 1996, he wanted to show members that vacations were more of a necessity than a luxury.

Americans are known for working too hard and for not making the most of their vacation days, so our priority has always been to give you a reason to get out and see the world.

“It’s quality time for you and it’s quality time with your family,” Lyons said. “Anyone who thinks vacations are not a priority is missing the boat because you need those times to keep you sane and wholesome.”

Tens of thousands of members have been able to use Global Discovery Vacations to take trips to places they never thought possible. The world has an endless array of breathtaking sights and unforgettable experiences, and we wanted to give you a simple and affordable way to enjoy life’s many pleasures.

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Tom Lyons, Global Connections Inc. founder and CEO.

One of Lyons’ favorite quotes comes from author John C. Maxwell: “Change is inevitable. Growth is optional.”

“You have to constantly grow and constantly change with the new market, and that’s what we’re doing with our website,” Lyons said. “We’ve reinvented something that we were already on the forefront of. That’s condo vacations.”

We’ve changed a lot over the past 18 years. And we’re choosing to grow, bigger than we have ever been.  You may have noticed that a lot of our new look was inspired by you, the member. Not only have we made the Global Discovery Vacations experience easier and overall more immersive, you’ll find member testimonials, member resort reviews and member photos all over our new site.

And as the member, your feedback let us know what we could do better. But seeing and hearing about your worldly travels in the form of Shoot for the Stars, Member Mondays and social media let us know what we were doing right.

Yes, everything looks different, but you’ll still find the same commitment to excellence when it comes to traveling with Global Discovery Vacations. This was a giant step for us but is by no means the final one.

“It’s a process,” Lyons said. “It will never be a finished product; we’ll always be striving to be better.”

We hope you enjoy the new features of your membership and we hope that they make it even easier for you to make vacations a mandatory part of your life. All you need to do is put aside the time to travel. We’ll take you there.

Photo courtesy of members Garth & Sherlyn T.

Corey is a writer from Overland Park, KS, and has been with Global Discovery Vacations since September 2013. Once a sportswriter, he traveled the country and became proficient in airport security line etiquette and leaving items in hotel rooms.